FAQ
What is telehealth therapy?
Telehealth therapy is a form of mental health counseling where you can speak with licensed therapists via video calls, phone calls, or messaging without needing to visit a physical office.
How do I get started with Resilient Pathways?
To get started, visit our website and create an account. You must complete an intake form detailing your concerns, preferences, and availability. Then, you can schedule your first session with a therapist.
What types of therapy do you offer?
We offer a variety of therapeutic approaches, including cognitive-behavioral therapy (CBT), dialectical behavior therapy (DBT), mindfulness-based therapy, and more. We can discuss the best modalities for you during our initial consultation.
What technology do I need for telehealth therapy?
You will need a stable internet connection, a device with a camera and microphone (such as a smartphone, tablet, or computer), and a private space to ensure confidentiality during your sessions.
How secure are your telehealth sessions?
Our platform uses end-to-end encryption and complies with all healthcare privacy laws, including HIPAA, to ensure your sessions are confidential and secure.
How much does each therapy session cost?
The cost of therapy sessions can vary based on factors like insurance or self-pay, depending on your specific needs.
Do you accept insurance?
We work with a variety of insurance providers. Please get in touch with our billing department or consult your insurance provider to confirm coverage.
- Aetna
- Blue Cross
- Blue Shield
- BlueCross and BlueShield
- Cigna and Evernorth
- Empire Blue Cross Blue Shield
- Group Health Incorporated (GHI)
- in-network UHC commercial plan
- JRN IT 80/Magnacare Health Insurance
- Medicaid
- Optum
- Oxford
- United Medical Resources (UMR)
- UnitedHealthcare UHC | UBH
- Out of Network
What if I need to cancel or reschedule an appointment?
You can cancel or reschedule an appointment 24 hours in advance through our website or app.
Late cancellations or a no-show to an appointment will incur a fee.
Can I choose my therapist? What happens if I don't feel like it's a fit?
Yes, you can review our list of licensed therapists and select one based on their specialties, experience, and availability. If you don’t feel comfortable with the initial consultation, we can offer you a meeting with another experienced therapist on the team that you would like to meet with.
Do you offer therapy for children and adolescents?
Yes, we have licensed therapists specializing in counseling children and adolescents. Please specify this need during your intake process so we can match you with the appropriate therapist.
How long is a typical therapy session?
A standard therapy session lasts approximately 50 minutes. However, we can adjust the session lengths based on your needs and the therapist’s recommendation.
Can I have emergency sessions?
While we strive to accommodate urgent requests, we advise against using telehealth therapy for crises. If you are experiencing a mental health emergency, please dial emergency services or visit your nearest emergency room immediately.
What if I have more questions?
If you have any additional questions not covered here, please get in touch with our support team via email or phone for further assistance.