Q&A

Insurance
& FAQ

Insurance & FAQ

Frequently Asked Questions

Have questions about therapy or telehealth? Find quick, clear answers to help you navigate your mental health journey with confidence.

How Telehealth Therapy Works

Telehealth therapy provides mental health counseling through video calls, phone calls, or secure messaging, allowing you to connect with licensed therapists without visiting a physical office.

Visit our website to create an account and complete an intake form with your concerns, preferences, and availability. Then, schedule your first session with a therapist.

We provide various therapeutic approaches, including Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and mindfulness-based therapy. Your therapist will recommend the best approach for your needs.

Our platform is HIPAA-compliant, using end-to-end encryption to protect your privacy and keep all sessions confidential.

Session costs vary depending on insurance coverage and self-pay rates. Contact us for details on pricing and payment options.

Yes, we accept various insurance providers, including:

  • Aetna
  • Cigna
  • UnitedHealthcare (UHC)
  • Medicaid
  • Medicare
  • Optum
  • United Medical Resources (UMR)
  • Out-of-network plans (check with your provider)

You can cancel or reschedule appointments up to 24 hours in advance via our website or app. Late cancellations or no-shows may incur a fee.

Yes, you can select a therapist based on their experience and specialties. If the first match doesn’t feel right, we’ll help you find another therapist who better fits your needs.

For many conditions — including anxiety, depression and a range of other mental-health concerns — research shows video/phone therapy produces outcomes similar to in-person care for most clients. Telehealth is especially effective when clinicians use evidence-based approaches (CBT, DBT, trauma-focused therapies) adapted for online delivery. That said, some services that require hands-on treatment or specialized equipment (certain physical exams, some PT/OT procedures, or in-clinic vision/vision-training tools) may still require in-person visits. 

Conditions & Treatment Options

Explore a range of therapeutic services designed to address various mental health concerns. Our experienced therapists offer support for conditions such as anxiety, depression, stress, and more, using evidence-based treatment approaches tailored to your unique needs.

Yes, we have licensed therapists specializing in therapy for children and adolescents. Let us know during intake so we can match you with the right therapist.

Sessions usually last 45-50 minutes, though durations may vary based on individual needs and therapist recommendations.

While we do our best to accommodate urgent requests, telehealth therapy is not suitable for crisis situations. If you need immediate help, call emergency services or visit the nearest ER.

Contact our support team via phone or email for additional information—we’re happy to assist!

Therapy is helpful for adults who feel overwhelmed, anxious, stuck, or simply want support navigating life changes. You don’t need to be in crisis to start therapy - many people begin because they want to improve their relationships, understand their emotions, heal old patterns, or develop healthier coping strategies. If you’ve been thinking about therapy, feeling unbalanced, or wanting to grow, it’s usually a sign you’re ready.

Different therapeutic approaches work for different needs, and a therapist will tailor the method to your goals. Common, highly effective options include:

  • CBT (Cognitive Behavioral Therapy): Helps with worry, panic, overthinking, and unhelpful thought patterns.

  • DBT (Dialectical Behavior Therapy): Great for emotional overwhelm, impulsivity, and relationship stress.

  • EMDR or Brainspotting: Evidence-based trauma treatments that help process triggers and past experiences.

  • ADHD-focused therapy or coaching: Supports planning, focus, habits, and executive functioning.

  • Autism-affirming therapy: Helps with communication, self-advocacy, sensory needs, and reducing stress.

A therapist will help you decide what fits best.

Trauma therapy helps adults process experiences that were too stressful or painful for the mind and body to handle at the time. This can include childhood trauma, relationship wounds, medical trauma, loss, or major life events. Modern trauma therapy is gentle, safe, and highly personalized. It can include EMDR, Brainspotting, somatic therapy, IFS, or trauma-informed CBT. The goal is not to relive the trauma, but to release its emotional and physical impact so you can feel grounded and more in control of your life.

Yes. These services aren’t just for children - many adults benefit from them:

  • Speech Therapy: Helps with communication, social language skills, stuttering, voice issues, post-stroke recovery, and clarity.

  • Occupational Therapy (OT): Supports sensory regulation, daily life skills, organization, coordination, and routines.

  • Autism Support: Focuses on self-advocacy, communication, relationships, sensory needs, and reducing stress—without trying to “fix” who you are.

These therapies help build confidence, independence, and everyday well-being.

A good therapist should feel safe, supportive, and aligned with your personality. When choosing a therapist, consider:

  • Their specialty (anxiety, trauma, ADHD, relationships, etc.)

  • Their therapeutic approach (CBT, EMDR, somatic, integrative, etc.)

  • Whether you feel comfortable and understood during the first session

  • Their experience working with adults who share your concerns

Most people know within 1–2 sessions if the fit feels right. Trust your intuition - your comfort matters.

Anxiety Management

Anxiety management involves strategies, techniques, and tools to help reduce the intensity and frequency of anxiety symptoms, improve coping skills, and regain a sense of control in daily life. It can include therapy, self-help exercises, mindfulness, relaxation techniques, and in some cases, medications prescribed by a healthcare provider.

Common techniques include:

  • Cognitive Behavioral Therapy (CBT): Helps identify and challenge anxious thoughts.

  • Relaxation exercises: Deep breathing, progressive muscle relaxation, and guided imagery.

  • Mindfulness and meditation: Cultivates awareness and reduces rumination.

  • Exposure therapy: Gradual, guided exposure to feared situations.

  • Lifestyle strategies: Regular exercise, good sleep, and balanced nutrition.

Apps and digital tools: Many people use guided meditation or CBT-based apps for daily practice.

Natural anxiety management includes:

  • Mindfulness practices (breathing exercises, meditation, yoga)
  • Regular physical activity
  • Journaling thoughts and triggers
  • Limiting caffeine and alcohol
  • Practicing grounding exercises during anxiety attacks

These techniques can be used alongside therapy or other treatments recommended by a clinician.

An anxiety management plan is a personalized strategy that helps track triggers, symptoms, and coping tools. Worksheets often include:

  • Logging anxiety triggers
  • Recording coping strategies used
  • Tracking progress over time
  • Practicing CBT exercises and reflection

These tools help people develop awareness and reinforce skills learned in therapy.

The Anxiety Uncertainty Management (AUM) Theory explains how people cope with uncertainty in situations that provoke anxiety. It suggests that effective communication, mindfulness, and cognitive strategies can reduce anxiety when facing uncertain or unpredictable events. This theory is often applied in therapy and self-help practices for managing stress and social anxiety.

Yes! Popular tools include:

  • Apps: Headspace, Calm, MindShift, CBT Thought Record Diary

  • Books: “The Anxiety and Phobia Workbook” by Edmund Bourne, “The Relaxation and Stress Reduction Workbook” by Martha Davis

These resources provide exercises, guided practices, and practical strategies to manage anxiety on your own or in combination with therapy.

  • CBT (Cognitive Behavioral Therapy): Helps with worry, panic, overthinking, and unhelpful thought patterns.

     

  • DBT (Dialectical Behavior Therapy): Great for emotional overwhelm, impulsivity, and relationship stress.

     

  • EMDR or Brainspotting: Evidence-based trauma treatments that help process triggers and past experiences.

     

  • ADHD-focused therapy or coaching: Supports planning, focus, habits, and executive functioning.

     

  • Autism-affirming therapy: Helps with communication, self-advocacy, sensory needs, and reducing stress.

A therapist will help you decide what fits best.

Mental Health Therapy

Mental health refers to a person’s emotional, psychological, and social well-being. It affects how we think, feel, and behave in daily life. Good mental health helps people handle stress, relate to others, and make decisions.

Mental health influences every aspect of life, including relationships, work, and physical health. Prioritizing mental health can reduce stress, improve productivity, and enhance overall quality of life.

  • Mental Health Awareness Month / Week / Day – Celebrated to educate and reduce stigma.

  • Men’s Mental Health Month / Women’s Mental Health Month – Focuses on gender-specific mental health issues.

  • World Mental Health Day – Observed internationally to promote awareness and support.
  • Mental health clinics & hospitals – Inpatient and outpatient facilities: mental health hospital, mental health ward, mental health facility inpatient.

  • Therapists & counselors – Licensed mental health professionals, therapists, mental health NP, psychiatric nurse practitioners, clinical mental health counselors.

Hotlines & crisis support – Immediate support: mental health crisis hotline, crisis mental health line, hotlines mental health.

  • Common disorders: depression, anxiety, bipolar disorder, ADHD, autism, PTSD, OCD.

  • Special populations: teens mental health, men’s mental health, women’s mental health, childhood mental health.

  • Behavioral & social challenges: substance abuse, eating disorders, social media effects on mental health.

Need more help?

If you can’t find the answer you’re looking for, feel free to email us at admin@rpmentalhealthcounseling.com. Existing clients can also reach out through the Help section in their Resilient Pathways account for assistance.